Pediatric Associates of Richmond

Parking Lot Check-In:
Call 24 hours: (804) 282-4205
Menu

Telemedicine Options Now Available for Specific Concerns

In an effort to adapt to the current climate and best serve our patients, we are making more telemedicine options available to our patients at this time. Although nothing is a substitute for an in-person visit and the ability to communicate face-to-face with a healthcare provider, utilizing this strategy for specific cases makes a lot of sense for the time being. To begin, virtual visits will be made available to those with one of the following concerns:

  • Behavioral/Developmental concerns
  • Cold symptoms (mild) without fever
  • Conjunctivitis (pink eye)
  • Constipation
  • Diarrhea
  • Feeding concerns
  • Lacerations (cuts) to determine the possible need for stitches
  • Mental Health follow up & Med Checks for stable patients (home weight measurement recommended)
  • Rash
  • Seasonal/Environmental Allergies (not food allergies/allergic reactions)
  • Skin infections
  • Sleep Concerns
  • Vomiting

Please be aware that in the course of a telemedicine encounter we may determine that a virtual visit is not appropriate or sufficient to provide the best care for your child. In these cases we will recommend you bring your child to our office for further evaluation. 

Routine check-ups will not be done by telemedicine. Additionally, we can not diagnose or treat the following without in-person examination and/or testing (not a complete list):

  • Ear infections
  • Strep throat
  • Urinary tract infections
  • Wheezing, Bronchitis, or other Respiratory (breathing) concerns

All telemedicine visits will be scheduled with a provider who has an open appointment slot, and will occur during business hours, Monday through Friday. They are billed the same as an in-person visit. Depending on your insurance company, there may be a co-pay associated with the visit. If so, you will be mailed a statement/invoice from our billing office; this can be paid online.

You will receive a text from our office prior to your virtual visit with instructions for connecting with your scheduled provider. Please ensure you confirm with us your preferred mobile phone number to receive this text. We also request you be in a private, quiet room with good lighting and a strong wireless or wifi signal during the virtual visit.

Our telemedicine visits will be conducted primarily via Zoom. Zoom is not typically HIPAA compliant, but the regulations have recently been loosened by our governing bodies to allow for more telemedicine. Further, our meetings are password protected and we utilize a virtual waiting room that allows providers to control who enters the meeting. Please download the Zoom app or software prior to your appointment time.

Thank you for continuing to trust us to care for your children.

In Case You Missed It