We are Sensory-Friendly! Does your child have special sensory needs? Please notify us at check-in or when scheduling appointments. Learn More
We offer online self-scheduling for express sick visits and well child checks.
For all other appointments (i.e. vaccine only nurse visit, med check, chronic/ongoing concerns, behavioral/mental health), please fill out an appointment request form and a team member will call you within one business day.
Online Scheduling
Please read this page in entirety before using our online appointment request and booking tools.
EXPRESS SICK VISITS are for patients with a fever less than 5 days, a single mild symptom lasting less than 3 weeks, or for mild symptoms requiring clearance from school or daycare. Examples of mild symptoms include: sore throat, ear pain, congestion, pink eye, vomiting, diarrhea, and UTIs.
WELL CHILD CHECKS ensure that your child is attaining appropriate growth and developmental milestones, and are also an excellent opportunity to discuss what to expect as your child grows. We see children for checkups as newborns through age 21. Well Child Checks may be scheduled four months in advance.
ALL OTHER APPOINTMENTS for patients that need med checks, vaccine appointments, chronic/ongoing concerns and ADHD and behavioral/mental health conferences, can be requested using the appointment request form. Once your request is submitted, someone from our front desk will reach out to you within one business day to schedule your visit.
To book appointments for multiple children, please call our office.
Appointment Information
If you need an appointment scheduled for one of the following, please call 804-282-4205 and follow the prompts to speak with a scheduler so we can allow your child(ren) the appropriate amount of time for evaluation:
- multiple children in a single block of time
- moderate to severe symptoms such as asthma/wheezing, testicular pain, head injury/concussion, etc.
If you can’t find the appointment you’re looking for online, we may still have availability. Please call 804-282-4205 for assistance.
Office visits are by appointment only. However, should an extremely urgent matter arise we will make the accommodations necessary to ensure your child gets the best care possible.
For emergencies, call 911.
Appointment FAQs
How far in advance can I schedule my child’s appointment?
Well child check, med check, and nurse vaccine visit appointments may be made up to four months in advance.
Express sick visits can be scheduled up to 24 hours in advance by phone or by clicking on the button above.
When do the phone lines open if I want or need to call to schedule an appointment?
Schedulers are available beginning at 7:30 am Monday-Saturday. In the event of a delayed office opening, schedulers will be available beginning 1 hour prior to our opening that day.
When are peak call center volume times?
Peak times are first thing in the morning, and late in the afternoon after school lets out.
Are there additional charges for evening and weekend visits?
Depending on insurance plan, evening (5:00-7:00 pm) and weekend visits may incur an additional “after hours” charge. If you have specific questions about this, please contact your insurance carrier.
Why did my child’s well visit get charged as a well visit and a sick visit?
During your child’s well visit, we focus on preventive care: growth and development; nutrition, sleep and healthy habits; vaccines and screenings; questions about keeping your child healthy.
Sometimes, families also bring up a new medical concern that requires additional evaluation, such as: ear pain, rashes, ongoing headaches, anxiety concerns, medication questions or adjustments, a new illness or injury.
We are always happy to address these concerns when time allows – because we’d rather help your child today than have you make a separate trip back to the office.
However, when a significant new concern is evaluated and treated during a well visit, insurance companies may process that portion of the visit as a separate acute (sick) visit, which can result in an additional copay, deductible, or coinsurance charge
Please know:
- This is determined by insurance billing rules, not by Pediatric Associates of Richmond
- Our goal is always to provide the care your child needs while making the best use of your family’s time
- If we’re unable to fully address a complex concern during a well visit, we may recommend scheduling a dedicated follow-up appointment so we can give it the attention it deserves
Rescheduling, Cancellations, Late Arrivals, Incorrect Office Arrivals & No-Shows
We kindly ask that you call and inform us if you are running late, need to reschedule, or need to cancel an appointment, so we may use that time to help another family in need of our services.
If you arrive at the incorrect office, your appointment will have to be rescheduled if there are no other openings.
We reserve the right to reschedule late (15 minutes +) arrivals if no openings are available.
Beginning January 1, 2026, the following are subject to a $25 cancellation fee:
- Cancellations less than 2 hours prior to the scheduled appointment time
- No-shows